1. Introduction

By accessing or using this website, you agree to abide by these Terms and Conditions as outlined below.

2. Terms of Use

1. Our services are available only to individuals legally capable of entering into binding contracts under applicable Saudi Arabian laws.
2. We reserve the right to modify these Terms and Conditions at any time. Continued use of the website after changes constitutes acceptance.
3. These Terms supersede prior agreements unless additional terms are explicitly stated for specific products or services.

3. Online Store Security & Acceptable Use Policy

You agree not to misuse the store or compromise its security, including but not limited to:

1. Gaining unauthorized access to data or accounts.
2. Attempting to test or bypass security measures without permission.
3. Disrupting services (e.g., uploading viruses, overloading systems).
4. Sending unsolicited communications, promotional messages, or spam.
5. Falsifying email or site-related information to mislead recipients.

Violations may lead to legal action, including criminal prosecution and financial liability. We may cooperate with authorities and seek compensation for damages.

4. Privacy and Confidentiality Policy

1. We respect your privacy and protect personal data from unauthorized access, use, or disclosure.
2. Your information may be shared only when necessary (e.g., delivery companies, payment processors) to fulfill orders or support services.
3. If required by law or authorities, we may disclose personal information without prior consent.
4. We may use your information to inform you about new products, offers, or promotions relevant to your interests.
5. With your consent, we may share your data with trusted partners for marketing or service purposes.
6. Your data is stored securely using advanced technologies. We do not sell or share your information with third parties unless required or authorized by you.

5. Return, Exchange & Refund Policy

Customers may request a return or refund within 7 days of receipt, provided the item is unused, in its original packaging, and accompanied by proof of purchase.
Certain items (e.g., customized or perishable goods) may be ineligible. For full details, please see our Return Policy.

6. Shipping & Delivery

Orders are processed within 1–2 business days and delivered within 3–7 business days (or as agreed in the order form) within Saudi Arabia.
In case of delays due to logistics partners, holidays, or unforeseen circumstances, we will inform you using the contact details provided.

7. User Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
You agree to provide accurate, current, and complete information and promptly update any changes.

8. Compliance with Saudi Law

You agree not to use the website for any unlawful purpose or in violation of Islamic values, public decency, or any applicable laws in the Kingdom of Saudi Arabia.
Violations may result in immediate suspension and may be reported to authorities.

9. Language

In the event of any discrepancy between the English and Arabic versions of these Terms, the Arabic version shall prevail.

10. E-Invoicing & Tax Compliance

All transactions comply with VAT laws and e-invoicing regulations enforced by the Zakat, Tax and Customs Authority (ZATCA) in Saudi Arabia.

11. Contact & Complaints

For inquiries or support, email sales@alkawther.com or call 0555604830. We aim to respond within 2 business days.

12. Governing Law & Jurisdiction

These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia. Disputes are subject to the exclusive jurisdiction of the competent courts in the Kingdom of Saudi Arabia.